Online Community Unconference 2009 Wiki Open & Session Highlights

Cross-posted from the Online Community Report.

One of the most exciting things about the Unconference format is the fact that there are so many sessions running simultaneously. This can also be on of the most frustrating, as it is impossible to be everywhere at once. Thankfully, participants generally try to take thorought notes of their sessions to share back with the group.

We had over 50 sessions at the Online Community Unconference, and notes for most are captured on the Unconference wiki. The wiki is now open for public reading (editing and commenting are reserved for Unconference attendees).

The Online Community Unconference wiki can be found here:
http://www.socialtext.net/ocu2009

A few highlights from the session notes include:

Managing the Mob: What to do when things go wrong
Melissa Daniels of Yahoo! convened this session to discuss how to integrate your community into the organization’s decision making process, even when the community mood is dark.

Social CRM : Mapping Social ID’s, Behavioral Targeting & Common Profiles
A session about managing customer relationships across multiple domains, convened by Ajay Ramachandran of SourceN.

Using Community in Strategy Development
Nilofer Merchant of Rubicon Consulting convened this session to explore how companies can use communities as a strategic tool and integrate feedback and learning from communities into product development and company strategy.

Community Driven Product Design – Collecting Feedback from your Community
Siko Bouterse of hi5 convened this session to explore the best ways to build feedback systems.


B2B Communities – What works, Best Practices

Mike Rowland of Impact Interactions led a session sharing community management best practices based on his firm’s experience over the last 10 years.


What is Community Leadership?

Scott Moore convened this session to explore the attributes of leadership in communities.

Social Network Analysis (in excel!)
Marc Smith of Telligent led a session on social network mapping and analysis, and offered a demo of NodeXL, a free, excel-based tool.

Mission Aligned Twittering
Jill Finlayson of Social Edge led a discussion on a holistic approach to Twittering: figure out how the whole organization can get value.

Are we a Community Too? Ways Community Practitioners Stay Connected. What’s next?
Gail Williams of Salon Media Group and Scott Moore explore the concept of a community manager and strategists “tribe”.

Please feel free to share the link to the wiki, or to link to the source session notes from your blogs / tweets.

2 comments

  1. Pingback: Nilofer Merchant : News, pictures, videos, biography
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